Service Level Agreement
Last updated: March 2026
1. Service Delivery
We are committed to beginning order processing within minutes of placement. Most services start delivering within 0–30 minutes, with full completion times varying based on order size and service type.
2. Uptime Guarantee
We target 99.9% platform uptime. Scheduled maintenance windows will be communicated in advance when possible. Unscheduled downtime due to infrastructure issues will be addressed as quickly as possible.
3. Order Accuracy
We strive to deliver the exact quantity ordered. Minor over-delivery may occur and is considered a bonus. If an order is under-delivered, we will either refill the remaining amount or provide a partial refund to your wallet.
4. Refill Policy
Services marked with refill support will be automatically refilled if a drop is detected within the refill guarantee period. Refill eligibility and duration vary by service and are clearly indicated on each service listing.
5. Support Response Time
Our support team aims to respond to all inquiries within 24 hours. Critical issues affecting order processing or account access are prioritized and addressed as quickly as possible.
6. API Availability
Our API follows the same uptime targets as the main platform. Rate limits are enforced to ensure fair usage and system stability. API documentation is available through your dashboard.