Refund Policy

1. Wallet Deposits

All cryptocurrency deposits to your MysticSMM wallet are final and non-refundable. Please ensure you deposit the correct amount, as we cannot reverse blockchain transactions.

2. Order Refunds

Refunds for orders may be issued to your wallet balance under the following circumstances:

• Failed orders: If an order fails to process, the full amount is refunded to your wallet
• Partial delivery: If an order is only partially delivered and cannot be completed, the undelivered portion will be credited back
• Cancelled orders: Orders that are cancelled before processing begins receive a full wallet refund

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Orders that have been fully delivered
• Incorrect links or information provided by the user
• Account suspensions due to violation of our Terms of Service
• Natural drops in followers/engagement after the refill period has expired

4. Refund Process

To request a refund, please contact our support team with your order ID and a description of the issue. Approved refunds are credited to your wallet balance within 24–48 hours.

5. Disputes

If you disagree with a refund decision, you may reach out to our support team for further review. We will investigate and provide a final determination within 72 hours.