Refund Policy

1. Wallet Deposits & Cryptocurrency Finality

All deposits added to your MysticSMM wallet balance are strictly non-refundable. Because we use cryptocurrency payment gateways (e.g., NowPayments), transactions are processed over public blockchains where transactions are permanent and irreversible.

• No fiat withdrawals: Once crypto is sent and credited to your wallet balance, it cannot be converted back or withdrawn to any external wallet, bank account, or card.
• Underfunded payments: If you send less than the required minimum transaction fee for a payment gateway, the funds may be lost or delayed. Ensure you verify network transaction fees before finalizing deposits.
• Refund balance usage: Wallet balances have no expiration date and can be used to purchase any SMM service at any time in the future.

2. Order Refunds & Service Credits

Refunds for individual service orders are calculated automatically and credited exclusively to your MysticSMM wallet balance. We do not issue cash or external crypto refunds for SMM orders. Order refunds occur under the following conditions:

• Failed/System Errors: If our system or the third-party provider fails to initiate your order (status marked as FAILED), a 100% refund of the order cost will be returned to your wallet balance.
• Partial Delivery: If an order can only be partially completed (e.g., you ordered 1,000 followers, but the provider could only deliver 600 due to technical limits), the remaining 400 undelivered units are refunded. The refund is calculated using the formula: refund = (remains / total_quantity) * charge.
• System Cancelled: If an order is cancelled by the system before delivery begins, the full amount is returned to your wallet.

3. Non-Refundable Scenarios

We cannot issue refunds or credits under any of the following circumstances:

• Completed Orders: Once an SMM service status is marked as COMPLETED, it is considered finalized, and no refunds are possible.
• Incorrect Order Details: If you provide an incorrect link, private profile, or invalid username when ordering, the service may still run, fail, or deliver to a wrong destination. We are not responsible for user typos or errors.
• Simultaneous Orders: Placing multiple orders for the same link from different panels or placing them simultaneously on our platform can break delivery count tracking. We cannot refund overlap issues caused by simultaneous campaigns.
• Account Suspension: If your account is suspended or terminated due to violation of our Terms of Service (e.g., API abuse or dashboard exploits), all remaining wallet funds are forfeited.

4. SMM Drops & Refill Guarantees

Social media platforms regularly perform updates and cleanups that can remove accounts (resulting in a "drop" of followers, likes, or views).

• Refill Eligible: If you purchased a service with a "Refill" guarantee, you can request a manual or automatic refill of the dropped units within the specified refill period (e.g., 30-day refill).
• No Refill Guarantee: Services marked as "No Refill" or "No Guarantee" are cheap, high-risk options. If a drop occurs, no refills or refunds will be provided.

5. Refund Request and Support Procedure

To check if your order is eligible for a manual refund or correction, open a support ticket in the dashboard. Include the specific Order ID and a screenshot or brief description of the delivery issue. Our audit team will review the start and current counts of the target link. Review processes take 24–48 hours. Please do not file external chargebacks or payment disputes, as this will result in immediate permanent suspension of your account and API access.

6. Dispute Resolution

If you believe a wallet deduction or order charge is incorrect, you must submit a formal dispute via the MysticSMM support ticket system within 48 hours of the charge. Include your Order ID, the exact amount in question, and a clear description of the issue. Our finance audit team will review server-side transaction logs, delivery records, and provider confirmations to determine eligibility.

Please do not file chargebacks, PayPal disputes, or credit card reversals for wallet deposits or service charges. Filing an external chargeback against MysticSMM will result in immediate permanent suspension of your account, forfeiture of all remaining wallet balances, and potential legal action to recover associated banking fees.

7. Summary of Our Refund Commitments

MysticSMM is committed to fair and transparent refund practices within the constraints of a digital automated delivery environment. Our automated systems handle the vast majority of refunds (partial delivery credits, network failures, provider declines) instantly without requiring manual support tickets. We do not profit from failed orders — our goal is accurate, complete delivery of every service purchased. If our system makes an error, we make it right.